Episode 204: Hosts Richard Kyte and Scott Rada explore why so much of what we call 鈥渃onstructive criticism鈥 fails 鈥 and what it takes to make it truly effective.
Many of us dread the annual performance review, and with good reason. As Kyte points out, a well-run workplace shouldn鈥檛 save observations and advice for one stressful meeting a year.
鈥淕ood coaching is constant,鈥 he says. 鈥淚f you have a good manager, you already know what鈥檚 working and what needs improvement, because it鈥檚 an ongoing conversation.鈥 Feedback, he explains, should be specific, timely and delivered in the spirit of helping someone grow 鈥 not just checking a box.
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The hosts also draw lessons from outside the office. Rada shares a story of baseball great Chipper Jones, who was challenged early in his career by coach Don Baylor to correct flaws in his swing. Jones said he appreciated the directness because it showed someone cared enough to help him improve. That鈥檚 the mark of effective feedback 鈥 being clear, constructive and genuinely invested in the other person鈥檚 success.
Of course, not all feedback lands well. Many people simply seek confirmation rather than honest critique. As journalist Jason Feifer has written, it鈥檚 crucial to tailor your approach based on where someone is in their process 鈥 whether they need a collaborator, a reactor or a refiner.
The episode also tackles some tricky ethical questions: Does feedback always need to be gentle? Should it sometimes hurt? How do you know when to stop offering advice, especially if someone repeatedly ignores it? The hosts provide guidance on how to adjust your approach according to the person, the context and your intended outcome.
About the hosts:聽聽is a digital strategist with Lee Enterprises, and Richard Kyte is the director of the聽聽in La Crosse, Wisconsin. He is also the author of聽
Scott Rada is a digital strategist with Lee Enterprises.
